# UCDirect: get your customers the hardware they need

UCDirect takes care of your buyers from the first sales call to the last warranty claim. It runs the hardware
operation for companies that sell software or services but not hardware, under the partner's brand, co-branded, or
as UCDirect. UCDirect is a Unified Communications company.

- Millions of devices sold and deployed
- Customers served in more than 37 countries
- 40 years in UC, AV and logistics

## Why partner

Hardware matters more than you think:

- Customers source the rest themselves, and your product takes the blame.
- Customers who buy hardware from you can be more than twice as sticky.
- Given the choice, customers would rather buy everything in one place.

## Who UCDirect works with

UCaaS and meeting platforms, contact center platforms, workplace software, cloud marketplaces, procurement and ITSM
platforms, manufacturers, resellers and VARs, carrier agents and MSPs, and system integrators.

## What UCDirect handles

Everything a hardware program needs, already built and running:

- **Choosing:** product guidance and bundles, pre-sales support, guided selection tools, a catalog kept current.
- **Buying:** negotiated manufacturer pricing, real-time availability, deal registration and rebates, procurement integrations, credit and financing.
- **Delivering:** warehousing and inventory, pick, pack and ship, global logistics and customs, provisioning and configuration, installation and physical services.
- **Afterwards:** managed returns and warranty, 24/7 post-sale support, support shaped your way, reporting and API feeds.

## Ways to partner

| Route | What you build | What UCDirect runs | When it fits |
| --- | --- | --- | --- |
| A page we run | Nothing: a link from your site | A hosted page with your products and guided selection | Hardware should be available without touching your site |
| A storefront you embed | Embed logic and an authentication flow | The buying experience, end to end | Customers should never leave your brand to buy |
| Our API in your checkout | A front-end integration, with UCDirect engineers alongside yours | Pricing, tax, shipping, orders and reporting behind your front end | Hardware is bought alongside something else you sell |
| Quoting tools for your reps | Nothing: logins for your reps | Your reps configure, price and send; the customer checks out online | The hardware is simple enough to quote |
| Our inside sales alongside yours | Nothing: an introduction to your team | UCDirect reps work your opportunities: quotes, discovery calls, engineering answers | Deals are complex, or large |

Behind all five sit the same catalog, the same pricing and the same operation: logistics, returns, warranty and support.

## Frequently asked questions

**What is UCDirect?**
UCDirect runs the hardware side of a business for companies that sell software or services but not hardware: product guidance, pricing, ordering, warehousing, shipping, provisioning, returns, warranty and support. It is a Unified Communications company.

**Who is UCDirect for?**
UCaaS and meeting platforms, contact center platforms, workplace software, cloud marketplaces, procurement and ITSM platforms, manufacturers, resellers and VARs, carrier agents and MSPs, and system integrators: companies whose customers need phones, headsets, cameras or room systems to use what they sell.

**How can I offer hardware to my customers without stocking it?**
Pass UCDirect your customers' hardware needs, or give them a store with UCDirect pricing. UCDirect handles warehousing and inventory, pick, pack and ship, global logistics and customs, provisioning and configuration, and returns and warranty.

**What are the ways to partner?**
Five: a page UCDirect runs, a storefront you embed, the API in your own checkout, quoting tools for your reps, or UCDirect's inside sales working your opportunities alongside yours.

**Can it carry my brand?**
Yes: under your brand, co-branded, or as UCDirect.

**Where does UCDirect ship?**
UCDirect handles global logistics and customs and serves customers in more than 37 countries.

## Contact

Tell UCDirect what you sell and where your customers are, and the team comes back with the routes that fit:
https://ucdirect.com/#talk

- Email: direct@ucdirect.com (partnerships), sales@ucdirect.com
- Sales: +1 (281) 810-6291 · Support: +1 (281) 810-3905
- 2075 E Governors Circle, Houston, TX 77092, United States
- Accounts receivable: ar@ucdirect.com · Accounts payable: ap@ucdirect.com