UCDirect
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Get your customers the hardware they need.

We take care of your buyers from the first sales call to the last warranty claim.

Get started → How it works →
Four product cards: a DTEN collaboration board, a Poly headset, a Yealink desk phone and a Logitech Rally Bar with touch controller
MillionsDevices sold and deployed
37+Countries served
40 yearsIn UC, AV and logistics
Why partner

Hardware matters more than you think

  • Customers source the rest themselves and your product takes the blame.
  • Customers who buy hardware from you can be more than twice as sticky.
  • Customers given the choice would rather buy everything in one place.
An old rotary desk phone beside a modern Yealink IP phone
Who we work with

UCDirect is for these, and more

  • UCaaS and meeting platforms
  • Contact center platforms
  • Workplace software
  • Cloud marketplaces
  • Procurement and ITSM platforms
  • Manufacturers
  • Resellers and VARs
  • Carrier agents and MSPs
  • System integrators
What we handle

We run the entire hardware operation

Everything a hardware program needs, already built and running, under your brand, co-branded, or as UCDirect. Your brand, your rules.

Choosing

  • Product guidance and bundles
  • Pre-sales support
  • Guided selection tools
  • Catalog kept current

Buying

  • Negotiated manufacturer pricing
  • Real-time availability
  • Deal registration and rebates
  • Procurement integrations
  • Credit and financing

Delivering

  • Warehousing and inventory
  • Pick, pack and ship
  • Global logistics and customs
  • Provisioning and configuration
  • Installation and physical services

Afterwards

  • Managed returns and warranty
  • 24/7 post-sale support
  • Support shaped your way
  • Reporting and API feeds
Ways to partner

Options to fit every program

What you build
Nothing. A link from your site.
What we run
We build and host it, with your products and guided selection.
When it fits
Hardware should be available without touching your site.

Behind all five sits the same catalog, the same pricing and the same operation: logistics, returns, warranty and support.

Questions

Frequently asked questions

What is UCDirect?

UCDirect runs the hardware side of a business for companies that sell software or services but not hardware: product guidance, pricing, ordering, warehousing, shipping, provisioning, returns, warranty and support. It is a Unified Communications company.

Who is UCDirect for?

UCaaS and meeting platforms, contact center platforms, workplace software, cloud marketplaces, procurement and ITSM platforms, manufacturers, resellers and VARs, carrier agents and MSPs, and system integrators: companies whose customers need phones, headsets, cameras or room systems to use what they sell.

How can I offer hardware to my customers without stocking it?

Pass us your customers' hardware needs, or give them a store with our pricing. UCDirect handles warehousing and inventory, pick, pack and ship, global logistics and customs, provisioning and configuration, and returns and warranty.

What are the ways to partner?

Five: a page we run (you add a link), a storefront you embed in your site, our API in your own checkout, quoting tools for your reps, or our inside sales team working your opportunities alongside yours. All five use the same catalog, pricing and operation.

Can it carry my brand?

Yes. The program can run under your brand, co-branded, or as UCDirect.

Where does UCDirect ship?

UCDirect handles global logistics and customs and serves customers in more than 37 countries.

How do I get started?

Use the form below, email direct@ucdirect.com or call sales at (281) 810-6291. Tell us what you sell and where your customers are, and we will come back with the routes that fit.

Start here

Let’s get your hardware program started

Tell us what you sell and where your customers are, and we will come back with the routes that fit and what each one would ask of your team.

We’ll get back to you