The best way for agents to say yes to hardware.
You sell the service; your customers still need phones, headsets and room systems. Send us the opportunity: we quote, ship, provision and support it, and you keep the account.
Why agents bring us in
- Customers ask what to buy for the service you sold, and "anything supported" loses them.
- Customers who source devices alone invite another seller into your account.
- Customers want the service and the hardware handled by one trusted advisor.
UCDirect is for these, and more
We run the entire hardware operation
Everything a hardware program needs, already built and running, under your brand, co-branded, or as UCDirect. Your brand, your rules.
Choosing
- Product guidance and bundles
- Pre-sales support
- Guided selection tools
- Catalog kept current
Buying
- Negotiated manufacturer pricing
- Real-time availability
- Deal registration and rebates
- Procurement integrations
- Credit and financing
Delivering
- Warehousing and inventory
- Pick, pack and ship
- Global logistics and customs
- Provisioning and configuration
- Installation and physical services
Afterwards
- Managed returns and warranty
- 24/7 post-sale support
- Support shaped your way
- Reporting and API feeds
Options to fit every program
- What you build
- Nothing. A link from your site.
- What we run
- We build and host it, with your products and guided selection.
- When it fits
- Hardware should be available without touching your site.
- What you build
- Embed logic and an authentication flow. We supply the storefront; you place it and pass your customer through signed in.
- What we run
- We design and run the buying experience end to end.
- When it fits
- Customers should never leave your brand to buy.
- What you build
- A front-end integration. You own the buying experience end to end, and our engineers work alongside yours to build it.
- What we run
- Pricing, tax, shipping, orders and reporting, behind your own front end.
- When it fits
- Hardware is bought alongside something else you sell.
- What you build
- Nothing. Logins for your reps.
- What we run
- Your reps configure, price and send. The customer checks out online.
- When it fits
- The hardware is simple enough to quote.
- What you build
- Nothing. An introduction to your team.
- What we run
- Our reps work your opportunities: quotes, discovery calls, engineering answers.
- When it fits
- Deals are complex, or large.
Behind all five sits the same catalog, the same pricing and the same operation: logistics, returns, warranty and support.
Frequently asked questions
How does a carrier agent or telecom advisor add hardware to a deal?
Send UCDirect the opportunity. Our inside sales team can work it alongside you, or your reps can use our quoting tools. We then ship, provision and support the devices, and handle returns and warranty.
Do I lose the customer relationship?
No. The program can run under your brand, co-branded, or as UCDirect, and it exists so that partners who don't sell hardware can still give their customers an answer.
Why does UCDirect call this the best way?
It is our opinion: an agent adds hardware to a deal without stock, logistics or a returns desk, backed by an operation with millions of devices deployed in more than 37 countries.
What is UCDirect?
UCDirect runs the hardware side of a business for companies that sell software or services but not hardware: product guidance, pricing, ordering, warehousing, shipping, provisioning, returns, warranty and support. It is a Unified Communications company.
Who is UCDirect for?
UCaaS and meeting platforms, contact center platforms, workplace software, cloud marketplaces, procurement and ITSM platforms, manufacturers, resellers and VARs, carrier agents and MSPs, and system integrators: companies whose customers need phones, headsets, cameras or room systems to use what they sell.
How can I offer hardware to my customers without stocking it?
Pass us your customers' hardware needs, or give them a store with our pricing. UCDirect handles warehousing and inventory, pick, pack and ship, global logistics and customs, provisioning and configuration, and returns and warranty.
What are the ways to partner?
Five: a page we run (you add a link), a storefront you embed in your site, our API in your own checkout, quoting tools for your reps, or our inside sales team working your opportunities alongside yours. All five use the same catalog, pricing and operation.
Can it carry my brand?
Yes. The program can run under your brand, co-branded, or as UCDirect.
Where does UCDirect ship?
UCDirect handles global logistics and customs and serves customers in more than 37 countries.
How do I get started?
Use the form below, email direct@ucdirect.com or call sales at (281) 810-6291. Tell us what you sell and where your customers are, and we will come back with the routes that fit.
Let’s get your hardware program started
Tell us what you sell and where your customers are, and we will come back with the routes that fit and what each one would ask of your team.
- direct@ucdirect.com
- Sales (281) 810-6291
- Support (281) 810-3905
- 2075 E Governors Circle, Houston, TX 77092
We’ll get back to you